mng101….

Description‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 2 MGT101 (2nd Term 2022-2023)
Deadline: 18/02/2023 @ 23:59
(To be posted/released to students on BB anytime in Week 7)
Course Name: Principles of
Management
Course Code: MGT101
Student’s Name:
Semester: 2nd
CRN: 22649
Student’s ID Number:
Academic Year: 1444 H (2022-2023) 2nd Term
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: /15
Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY


This assignment is an individual assignment.
Due date for Assignment 2 is 18/02/2023
• The Assignment must be submitted only in WORD format via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
College of Administrative and Financial Sciences
Assignment Purposes/Learning Outcomes:
After completion of Assignment-2 students will able to understand the
LO 1.1: State the concept of management functions, roles, skills of a manager and the different theories
of management.
LO 2.2: Employ knowledge and techniques of strategic planning, problem solving, decision making and
change management.
LO 3.1: Use management function effectively on teamwork activities, and skills to create a
developmental plan.
Assignment-2
Please read the case “Motivation Challenges in the Fast-Food World” and answer the
questions that follows. This case is derived from the textbook/e-textbook “Management: A
Practical Introduction” by Angelo Kinicki.
Motivation Challenges in the Fast-Food World
Fast-food jobs—frying potatoes and flipping burgers in hot, cramped spaces for troves of impatient customers—
are generally viewed as temporary gigs filled primarily by teenagers wanting extra spending money. In turn, fastfood companies needn’t worry about paying living wages, making work meaningful, or providing opportunities
for growth because workers won’t stick around long enough for these things to matter. This was true as recently
as the 1980s, when the majority of fast-food workers were teenagers. But today, 75 percent of workers are at least
20 years old, and one-third have their own children. Industry employees now describe “unbearable” work
environments that include low pay, harsh physical and emotional conditions, and rapidly changing technology,
combined with insufficient staff levels and training. Evidence suggests the fast-food industry hasn’t done much to
change its approach to motivating workers, despite its changing landscape and consistent revenue growth in the
last 15 years.
A DAY IN THE LIFE OF A FAST-FOOD WORKER
There are four key reasons fast-food work doesn’t motivate employees. First, these jobs are designed with few
motivating characteristics, with one study describing them as “low-skilled, alienating, standardized, and highly
routinized.” Some tasks are so repetitive that restaurants are exploring whether robots can do them. There are also
few opportunities for advancement. Data indicate about 90 percent of fast-food workers occupy front- line jobs
(cook, cashier), with most of the remaining 10 percent in low-level supervisory positions. Only 2 percent of fastfood jobs are upper-level managerial, professional, or technical roles, compared with 31 percent of the jobs in the
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
College of Administrative and Financial Sciences
United States. One former fast-food worker says, “I spent four years working at McDonald’s . . . I never advanced
up the rungs, never was a manager, never achieved anything of significance in my time there.” Industry
spokespersons tout opportunities for hard-working employees to become top managers and even franchisees, but
most workers’ lifetime earnings would barely cover the $750,000+ required to open a franchise.
Second, fast-food workers perceive strong pay inequity. Most earn minimum wage, and restaurants keep the
majority of their workforce part-time to avoid paying benefits. Over half of fast-food workers rely on some form
of governmental assistance, and many earn extra hours by splitting their time across multiple restaurants.
Terrence Wise told a reporter about the intricate bus-hopping route he’d devised to travel between his jobs at a
Burger King and a McDonald’s in Kansas City, adding that he was sometimes lucky enough to get two 8-hour
shifts in a single day. Wise still earned $8 per hour after 11 years with Burger King. U.S. fast-food workers earn
an average hourly wage of $9.09, meaning that even 40 hours a week wouldn’t put a family of three above the
poverty line. While fast-food CEOs have earned increasingly higher pay over the years, employees’ wages have
remained stagnant. Recently, workers at restaurants including Papa John’s, McDonald’s, Jimmy John’s, Chipotle,
Taco Bell, and Carl’s Jr. have filed wage-theft suits. These suits allege that employers intentionally underpaid
them by failing to pay overtime, taking illegal deductions, forcing people to work off the clock, or paying belowminimum wages.
Third, people often mistreat fast-food employees. According to one former worker, “Customers always wait in the
wings, ready to scream, throw drinks and use racial slurs over a lack of ketchup.” A Starbucks’ barista described
her job as “incredibly tiresome” because “we’re getting screamed at by customers for not being fast enough, so
we try to go fast, and we mess up the money, or we mess up the drinks, and then we get yelled at for messing up
the money and messing up the drinks.” Shantel Walker, a 30+ year Papa John’s veteran, said “customers . . . don’t
see the retaliatory measures happening behind that counter . . . they don’t see your hours getting cut and cut. They
don’t see your boss talking to you like you’re worthless.”
Fourth, high-pressure fast-food environments present physical safety hazards for workers. In 2015, employees
filed federal complaints against McDonald’s for unsafe work environments, saying understaffing meant
employees were pressured to cook food too quickly and without adequate time to mop up messes or to allow
fryers to cool before changing oil. The employees said this led to falls and burn injuries and that restaurants didn’t
provide even basic first-aid supplies, often instructing them to treat burns with condiments.
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
INDUSTRY OUTCOMES
Employees and organizations in this industry have experienced two key outcomes. First, workers suffer stressrelated health problems. Studies show fast-food workers experience more stress than others in equally demanding
careers because of their jobs’ characteristic absence of both job security and control. Further, the emotional labour
of constantly pretending to be happy and engaged with customers, regardless of what’s happening behind the
counter, leads to job dissatisfaction, burnout, and even substance abuse. One long-time worker says she uses illicit
drugs to decrease the stress she experiences from the “fake feelings” she has to exhibit on the job. National
surveys indicate over 17 percent of food service workers use illegal substances.
Second, the industry is facing record-high turnover rates. Recent data indicate a 150 percent turnover rate in fast
food—the highest ever recorded in the industry’s history. Some blame restaurants’ rapid introductions of new
technologies (delivery services, self-ordering kiosks, mobile ordering). Adapting to new technologies takes time,
and many restaurants aren’t providing the necessary training resources to ensure workers feel they can use the
tools proficiently. McDonald’s CEO Steve Easterbrook said, “It’s going to get increasingly challenging to attract
the talent you want into your business . . . and then you’ve got to work really hard through training and
development to retain them.”
SMALL IMPROVEMENTS
Recent grassroots campaigns and non-profits such as Fight for $15 and Fast-Food Justice have had at least small
positive impacts on the industry. For example, although fast-food workers still can’t unionize, new laws in cities
like San Francisco, Seattle, and New York are helping workers organize, and some cities have enacted wage
protections and scheduling requirements to give employees more job stability and predictability. New York City
Comptroller Scott Stringer sees the improvements as part of a larger movement of “economic justice” that he
hopes will spread to fast- food organizations across the country.
QUESTIONS:
PART-I Problem Solving Perspective
(For first 2 questions your answer should be around 100 -125 words)
Q1. What is the underlying problem in this case from the fast-food industry’s perspective? (2.5 marks)
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Q2. What are the causes of this problem?
(2.5 marks)
PART-II Part 2- Application of Chapter Contents
(For the questions 3 & 4 your answer should be around 200 -300 words)
Q3. What would Herzberg’s theory say about hygiene and motivating factors present in fast-food industry jobs?
(5 marks)
Q4. What are the major motivation issues at play in the fast-food industry according to the major needs-based
theories of motivation (Maslow’s hierarchy, McClelland’s acquired needs). (5 marks)
ANSWERS: PART-I
1.
2.
ANSWER: PART-II
3.
4.

Purchase answer to see full
attachment

Description‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 2 MGT101 (2nd Term 2022-2023)
Deadline: 18/02/2023 @ 23:59
(To be posted/released to students on BB anytime in Week 7)
Course Name: Principles of
Management
Course Code: MGT101
Student’s Name:
Semester: 2nd
CRN: 22649
Student’s ID Number:
Academic Year: 1444 H (2022-2023) 2nd Term
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: /15
Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY
•
•
This assignment is an individual assignment.
Due date for Assignment 2 is 18/02/2023
• The Assignment must be submitted only in WORD format via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
College of Administrative and Financial Sciences
Assignment Purposes/Learning Outcomes:
After completion of Assignment-2 students will able to understand the
LO 1.1: State the concept of management functions, roles, skills of a manager and the different theories
of management.
LO 2.2: Employ knowledge and techniques of strategic planning, problem solving, decision making and
change management.
LO 3.1: Use management function effectively on teamwork activities, and skills to create a
developmental plan.
Assignment-2
Please read the case “Motivation Challenges in the Fast-Food World” and answer the
questions that follows. This case is derived from the textbook/e-textbook “Management: A
Practical Introduction” by Angelo Kinicki.
Motivation Challenges in the Fast-Food World
Fast-food jobs—frying potatoes and flipping burgers in hot, cramped spaces for troves of impatient customers—
are generally viewed as temporary gigs filled primarily by teenagers wanting extra spending money. In turn, fastfood companies needn’t worry about paying living wages, making work meaningful, or providing opportunities
for growth because workers won’t stick around long enough for these things to matter. This was true as recently
as the 1980s, when the majority of fast-food workers were teenagers. But today, 75 percent of workers are at least
20 years old, and one-third have their own children. Industry employees now describe “unbearable” work
environments that include low pay, harsh physical and emotional conditions, and rapidly changing technology,
combined with insufficient staff levels and training. Evidence suggests the fast-food industry hasn’t done much to
change its approach to motivating workers, despite its changing landscape and consistent revenue growth in the
last 15 years.
A DAY IN THE LIFE OF A FAST-FOOD WORKER
There are four key reasons fast-food work doesn’t motivate employees. First, these jobs are designed with few
motivating characteristics, with one study describing them as “low-skilled, alienating, standardized, and highly
routinized.” Some tasks are so repetitive that restaurants are exploring whether robots can do them. There are also
few opportunities for advancement. Data indicate about 90 percent of fast-food workers occupy front- line jobs
(cook, cashier), with most of the remaining 10 percent in low-level supervisory positions. Only 2 percent of fastfood jobs are upper-level managerial, professional, or technical roles, compared with 31 percent of the jobs in the
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
College of Administrative and Financial Sciences
United States. One former fast-food worker says, “I spent four years working at McDonald’s . . . I never advanced
up the rungs, never was a manager, never achieved anything of significance in my time there.” Industry
spokespersons tout opportunities for hard-working employees to become top managers and even franchisees, but
most workers’ lifetime earnings would barely cover the $750,000+ required to open a franchise.
Second, fast-food workers perceive strong pay inequity. Most earn minimum wage, and restaurants keep the
majority of their workforce part-time to avoid paying benefits. Over half of fast-food workers rely on some form
of governmental assistance, and many earn extra hours by splitting their time across multiple restaurants.
Terrence Wise told a reporter about the intricate bus-hopping route he’d devised to travel between his jobs at a
Burger King and a McDonald’s in Kansas City, adding that he was sometimes lucky enough to get two 8-hour
shifts in a single day. Wise still earned $8 per hour after 11 years with Burger King. U.S. fast-food workers earn
an average hourly wage of $9.09, meaning that even 40 hours a week wouldn’t put a family of three above the
poverty line. While fast-food CEOs have earned increasingly higher pay over the years, employees’ wages have
remained stagnant. Recently, workers at restaurants including Papa John’s, McDonald’s, Jimmy John’s, Chipotle,
Taco Bell, and Carl’s Jr. have filed wage-theft suits. These suits allege that employers intentionally underpaid
them by failing to pay overtime, taking illegal deductions, forcing people to work off the clock, or paying belowminimum wages.
Third, people often mistreat fast-food employees. According to one former worker, “Customers always wait in the
wings, ready to scream, throw drinks and use racial slurs over a lack of ketchup.” A Starbucks’ barista described
her job as “incredibly tiresome” because “we’re getting screamed at by customers for not being fast enough, so
we try to go fast, and we mess up the money, or we mess up the drinks, and then we get yelled at for messing up
the money and messing up the drinks.” Shantel Walker, a 30+ year Papa John’s veteran, said “customers . . . don’t
see the retaliatory measures happening behind that counter . . . they don’t see your hours getting cut and cut. They
don’t see your boss talking to you like you’re worthless.”
Fourth, high-pressure fast-food environments present physical safety hazards for workers. In 2015, employees
filed federal complaints against McDonald’s for unsafe work environments, saying understaffing meant
employees were pressured to cook food too quickly and without adequate time to mop up messes or to allow
fryers to cool before changing oil. The employees said this led to falls and burn injuries and that restaurants didn’t
provide even basic first-aid supplies, often instructing them to treat burns with condiments.
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
INDUSTRY OUTCOMES
Employees and organizations in this industry have experienced two key outcomes. First, workers suffer stressrelated health problems. Studies show fast-food workers experience more stress than others in equally demanding
careers because of their jobs’ characteristic absence of both job security and control. Further, the emotional labour
of constantly pretending to be happy and engaged with customers, regardless of what’s happening behind the
counter, leads to job dissatisfaction, burnout, and even substance abuse. One long-time worker says she uses illicit
drugs to decrease the stress she experiences from the “fake feelings” she has to exhibit on the job. National
surveys indicate over 17 percent of food service workers use illegal substances.
Second, the industry is facing record-high turnover rates. Recent data indicate a 150 percent turnover rate in fast
food—the highest ever recorded in the industry’s history. Some blame restaurants’ rapid introductions of new
technologies (delivery services, self-ordering kiosks, mobile ordering). Adapting to new technologies takes time,
and many restaurants aren’t providing the necessary training resources to ensure workers feel they can use the
tools proficiently. McDonald’s CEO Steve Easterbrook said, “It’s going to get increasingly challenging to attract
the talent you want into your business . . . and then you’ve got to work really hard through training and
development to retain them.”
SMALL IMPROVEMENTS
Recent grassroots campaigns and non-profits such as Fight for $15 and Fast-Food Justice have had at least small
positive impacts on the industry. For example, although fast-food workers still can’t unionize, new laws in cities
like San Francisco, Seattle, and New York are helping workers organize, and some cities have enacted wage
protections and scheduling requirements to give employees more job stability and predictability. New York City
Comptroller Scott Stringer sees the improvements as part of a larger movement of “economic justice” that he
hopes will spread to fast- food organizations across the country.
QUESTIONS:
PART-I Problem Solving Perspective
(For first 2 questions your answer should be around 100 -125 words)
Q1. What is the underlying problem in this case from the fast-food industry’s perspective? (2.5 marks)
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Q2. What are the causes of this problem?
(2.5 marks)
PART-II Part 2- Application of Chapter Contents
(For the questions 3 & 4 your answer should be around 200 -300 words)
Q3. What would Herzberg’s theory say about hygiene and motivating factors present in fast-food industry jobs?
(5 marks)
Q4. What are the major motivation issues at play in the fast-food industry according to the major needs-based
theories of motivation (Maslow’s hierarchy, McClelland’s acquired needs). (5 marks)
ANSWERS: PART-I
1.
2.
ANSWER: PART-II
3.
4.
Purchase answer to see full
attachment

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